Coustomer Service
Ok, so this is a rant that is coming from about 6-8 years of coustomer service (honestly I don't know how long I have been technically in coustomer service, so this is a rough estimate). And it's against everyone who thinks they are better than those who are serving them in the field. And against those who give crap to us who attempt to give our best in serving you and your whiny needs.
I really don't care about your problems. I'm in the coustomer service buisness, but that doesn't necessarily mean that I care about the lack of parking DIRECTLY next to the hotel. Yes, I know it's a bit more of a walk to get to hotel from across the street in the parking ramp, but God gave you two working feet and legs. Get off your lazy butts and walk! I walk everyday to work (just over a half mile), and I don't complain that it's too far away. We have 31 parking spots for 96 rooms. That means that only 1/3 of the rooms will get a parking spot. And you still have to pay for the parking. We are located downtown. That means no free parking is available. For anyone.
Yes, I understand that you are having problems connecting to the wireless network. However, I'm not an IT guy. I can't see your screen as much as you think I can. Before you give us a call, look around the room and see if you can find anything to help you. Usually there's a booklet that tells you how to connect (complete with a number to call for help), and a white card that tells you the password for the wireless. If you are still having trouble connecting wirelessly, try the wired connection. That might work a bit better.
Please don't treat me like I'm nothing. Do not yell at me because you didn't get your way. The hotel has certain rules and procedures set up by other people that I cannot change. Please don't get angry at me because we don't take cash or won't accept your WalMart cash card, I have been told by my superiors that I can't help you. And please don't complain at me for little things. I am doing the best I can, and if it's not my fault, there's not much I can do to apologize for it. Remeber, if you were in my position, you'd want your coustomers to be understanding.
I hope the next time you have a difficult coustomer, you remember how you chewed me out over not having toilet paper replaced in your room because you had the "do not disturb" sign placed outside your door.
I really don't care about your problems. I'm in the coustomer service buisness, but that doesn't necessarily mean that I care about the lack of parking DIRECTLY next to the hotel. Yes, I know it's a bit more of a walk to get to hotel from across the street in the parking ramp, but God gave you two working feet and legs. Get off your lazy butts and walk! I walk everyday to work (just over a half mile), and I don't complain that it's too far away. We have 31 parking spots for 96 rooms. That means that only 1/3 of the rooms will get a parking spot. And you still have to pay for the parking. We are located downtown. That means no free parking is available. For anyone.
Yes, I understand that you are having problems connecting to the wireless network. However, I'm not an IT guy. I can't see your screen as much as you think I can. Before you give us a call, look around the room and see if you can find anything to help you. Usually there's a booklet that tells you how to connect (complete with a number to call for help), and a white card that tells you the password for the wireless. If you are still having trouble connecting wirelessly, try the wired connection. That might work a bit better.
Please don't treat me like I'm nothing. Do not yell at me because you didn't get your way. The hotel has certain rules and procedures set up by other people that I cannot change. Please don't get angry at me because we don't take cash or won't accept your WalMart cash card, I have been told by my superiors that I can't help you. And please don't complain at me for little things. I am doing the best I can, and if it's not my fault, there's not much I can do to apologize for it. Remeber, if you were in my position, you'd want your coustomers to be understanding.
I hope the next time you have a difficult coustomer, you remember how you chewed me out over not having toilet paper replaced in your room because you had the "do not disturb" sign placed outside your door.
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